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FAQ


Do I have to fully charge the battery before using the BabyBuddha® breast pump for the first time?

We recommend fully charging the battery before using it for first time. If you can’t fully charge the battery, you can use it plugged in to a power outlet.

How long does the battery last on one charge?

 

The battery will last up to an hour on one charge. This should give a mom 2-4 sessions before having to charge again.

How long does it take to charge?

 

t may take up to 3 hours to fully charge. Battery indicator light will show when the pump is fully charged. Please do not over charge. Unplug when the battery is fully charged.

How do I use the machine as a single pump?

 

Included with the pump is a single tube and a branched tube. Use the relative tube to either single or double pump.

  

How do I use the pre-set system modes?

 

Just press the pre-set system mode button and choose one of the 2 settings available:

Stimulation Mode has 5 levels.

Expression Mode has 9 levels

How do I clean the breast pump kit?

Clean all parts after each use 

IMPORTANT

Make sure all parts are completely dry before re-assembling.

 

IMPORTANT

Do not wash the pump or power cord. Use a slightly damp cloth to wipe down the pump body if necessary.

Wash hands before touching breasts and components.

 

Before first use:

Disassemble and wash all parts that come in contact with breast or milk, and sanitize these components by flash boiling for 60-90 seconds.

 

After each use:

 

-Disassemble and wash all parts that come in contact with the breast or milk in warm soap water

-Rinse in warm water

-Air-dry on a clean towel, and cover up all parts when not in use

-Allow all breast pump parts to air dry in a clean area

-Parts may be sanitized with the sanitizer of your choice, or may be washed in the dishwasher

-Store dry parts when not in use

Do not wash

- The pump

- The tubing

- The T-connector for tubing

- The white caps that the tubing connects to

How do I dry & store the breast pump kit?

Allow all breast pump kit parts to air dry on a clean towel and store dry parts when not in use. Do NOT store wet or damp parts.

How do I clean the tubing?

Inspect tubing after each pumping session. Clean tubing if there is any sign of condensation and/or milk.

 

CAUTION: If tubing becomes moldy, discontinue use and replace tubing

CAUTION: Do not store wet or damp parts as mold may develop..

NOTE: Tubing should be washed if dirty or milk is present

  • Turn off breast pump and unplug from power source
  • Remove tubing by pulling straight out (not at an angle) of tubing ports and breast shield
  • Rinse tubing in water to remove breastmilk
  • Wash tubing in warm soapy water
  • Remove tubing from all connections.
  • Remove white tips from tubing.
  • Rinse tubing thoroughly with warm water.
  • Flush tubing thoroughly with rubbing alcohol.
  • Allow to air dry until all moisture is gone.
  • Reattach white tips and reassemble the pump.

 



What comes with the Genie Plus?

Great question! The Genie Plus comes with absolutely everything you need double pump (pump from both breasts at once, saving you time). As well as the Genie Plus pump motor, there are two sets of bottles, teats, tubing and valves. We are also really excited to include a double set of breastshields in 3 different sizes (21mm, 24mm, 27mm) so you can be sure of the right fit..

**All Genie parts in contact with your milk are BPA-free**

 

How do I know which shield size to use?

This is a tricky one. The real answer is that it’s a matter of trial and error. Although you can measure your nipple diameter across and use it as a basis to start from, every woman’s body behaves differently when pumping.

This is why we have included three different shield sizes with the Genie Plus so you can mix and match to find what works for you. The most common reason for pain when pumping is using the wrong shield size, so make sure you find the right one.

If you need help, we offer a complimentary Fitting Room service to help you get started on shield fit and positioning.

Visit Fitting Room

 

Our warranty policy

We offer a two year warranty on the pump motor on your Pumpables breast pump. If you have a problem, get in touch with us. Most problems can be resolved by troubleshooting, but if you have a fault with your pump, we'll send you a replacement and organise return of the faulty pump. We take warranty service seriously and we understand you may rely on your pump to feed your baby. 

Are your products BPA-free?

Of course! All parts that are in contact with your milk are free from BPA, phlalates and other nasties. All parts are made from food-grade plastic / silicone.

 

Are youre breast pumps closed system?

Yes. This isn't something we compromise on. All our breast pumps utilise technology to ensure that there is a complete barrier preventing milk from backflowing into the pump motor. This is essential for hygiene and to protect motor performance.

 

Do you accept returns?

Our products are personal use items, so we cannot accept returns on used products ever. We accept returns on products that are unopened, and in saleable condition within 60 days of purchase.

We know it can be nerve-wracking trying to work out if a product will be right for you, so please know we're always happy to work with you as much as needed before purchase. Our goal is to find you the right solution.